FAQ's

FAQ's

FAQ's

I have tried to answer all the obvious questions, but if you have any further questions, please don’t hesitate to contact me.

What’s included in a client consultation?

Before providing any pet care services, I will arrange an initial consultation in your home. This gives me the chance to understand your pet’s needs and requirements, to go through the necessary paperwork and to meet your pet(s) for the first time in a setting where they feel most comfortable.

If your consultation is regarding dog walking, I will take your dog for a short walk so I can observe how your dog behaves on the lead and if we could be a good match.

Which areas do you cover?

I cover Penistone, Oxspring, Thurgoland, Wortley, Green Moor, Crane Moor, Hood Green, Silkstone, Silkstone Common and Hoylandswaine.

If you live further afield there will be an additional fuel charge.

Why not fill out an enquiry form today to get the ball rolling?  I look forward to hearing from you.

Do you have insurance?

Yes, I am fully insured with Protectivity Insurance.

I am covered to walk 6 dogs at any one time, although I choose to limit the group walks to 4 dogs. This is to ensure each dog’s safety comes first and they each get the attention they deserve. My certificate of insurance is available for viewing upon request.

Have you had a DBS check?
Yes, my certificate is available for viewing upon request.
How do I book?

To request a booking, you can get in contact via any of the methods listed below:

–   You can fill out the enquiry form on the Contact page

–   Email adele@woofsandwhistles.co.uk

–   Call on 07575282555

–   Contact me via my Facebook page, @WoofsandWhistlesPetServices

Please try to give as much notice as possible and I will do my best to accommodate you and your pet(s).

How do I pay?

Payments can be made by cash or Bacs transfer, to be payed in advance, either at the time of booking or within a week prior to appointment.

How do I cancel my appointment?

Dog Walking, Home Visits and Puppy Care.
Woofs & Whistles shall require 24 hours’ notice to reschedule or cancel the appointment. Upon failure to provide 24 hours’ notice, you will be charged the full price of the appointment.

Pet Sitting.
Woofs & Whistles shall require 7 days’ notice to reschedule or cancel the Pet Sitting appointment. Upon failure to provide 7 days’ notice, you will be charged the full price of the appointment.

I will always contact you to confirm your cancellation, so if for any reason I haven’t confirmed or rescheduled with you, please give me a call on 07575282555.

How many dogs do you walk at a time?

Dogs are walked either individually or in groups, with a maximum of 4 dogs per group. This enables me to make sure each dog gets every bit of attention they deserve and that I remain in control at all times.

It is important to me that each dog enjoys their walks, this is why I try to group dogs together based on their temperament and activity level. If for some reason, some dogs do not get along, they will be monitored and if necessary, switched to another group.

Do you let dogs off the lead?

Yes, only if an ‘Off the Lead Consent Form’ has been signed by the owner and if I believe the situation is safe enough to do so. Until a level of trust has been reached between myself and your dog, he/she will be kept on the lead.

How long are dog walking appointments?

I offer both 30 minute and 1 hour walks. This is excluding collection, travel and drop off times, meaning your dog will get to enjoy the full 30 min/ 1 hour on their walk.

Do you walk in bad weather?

Yes! I walk in sunshine, rain or snow. If the weather becomes so bad that it becomes a danger to the dogs, then I will use my initiative and cut the walk short. E.g. thunderstorms, overheating.

Do you work weekends?

Please contact to discuss in advance.

Does my dog need to be microchipped?

Yes, by law all dogs need to be microchipped.

Do I need to be at home for you to collect or drop off my dog?

Customers are generally happy to provide a key, but we could also make arrangements for me to collect your dog from the garden etc.

What security measures are in place?

If you choose to share a key with me, it will be kept separate from all personal information and will be stored in a locked box.

In the event of your key being lost or stolen, you will be notified immediately.

Your personal information will never be sold or discussed with any third parties, in accordance with the Data Protection Act.

Do you provide services for puppies?

Yes, I provide Puppy Care visits for those times when puppy will be left home alone. These visits include toilet breaks, clean ups, feeding and plenty of play time to burn off some energy. During these visits I can also work on basic training (sit, lay down, heel etc). Once fully vaccinated, I will be able to start introducing your pup to the fun filled group walks.

Do you walk bitches in season?

No, it is Woofs & Whistles policy to refuse a bitch when in season.

Do you care for unneatured/unspayed pets?

Each dog will be considered individually on temperament etc.

Woofs & Whistles reserves the right to refuse any dog.

Do you refuse any dog breeds?

I meet with all dogs prior to caring for them and assess them individually, not based on prejudice or reputation of breed. Any cases of aggression will be monitored and assessed.

Woofs & Whistles reserves the right to refuse any dog.

What’s included in a client consultation?

Before providing any pet care services, I will arrange an initial consultation in your home. This gives me the chance to understand your pet’s needs and requirements, to go through the necessary paperwork and to meet your pet(s) for the first time in a setting where they feel most comfortable.

If your consultation is regarding dog walking, I will take your dog for a short walk so I can observe how your dog behaves on the lead and if we could be a good match.

Which areas do you cover?

I cover Penistone, Oxspring, Thurgoland, Wortley, Green Moor, Crane Moor, Hood Green, Silkstone, Silkstone Common and Hoylandswaine.

If you live further afield there will be an additional fuel charge.

Why not fill out an enquiry form today to get the ball rolling?  I look forward to hearing from you.

Do you have insurance?

Yes, I am fully insured with Protectivity Insurance.

I am covered to walk 6 dogs at any one time, although I choose to limit the group walks to 4 dogs. This is to ensure each dog’s safety comes first and they each get the attention they deserve. My certificate of insurance is available for viewing upon request.

Have you had a DBS check?
Yes, my certificate is available for viewing upon request.
How do I book?

To request a booking, you can get in contact via any of the methods listed below:

–   You can fill out the enquiry form on the Contact page

–   Email adele@woofsandwhistles.co.uk

–   Call on 07575282555

–   Contact me via my Facebook page, @WoofsandWhistlesPetServices

Please try to give as much notice as possible and I will do my best to accommodate you and your pet(s).

How do I pay?

Payments can be made by cash or Bacs transfer, to be payed in advance, either at the time of booking or within a week prior to appointment.

How do I cancel my appointment?

Dog Walking, Home Visits and Puppy Care.
Woofs & Whistles shall require 24 hours’ notice to reschedule or cancel the appointment. Upon failure to provide 24 hours’ notice, you will be charged the full price of the appointment.

Pet Sitting.
Woofs & Whistles shall require 7 days’ notice to reschedule or cancel the Pet Sitting appointment. Upon failure to provide 7 days’ notice, you will be charged the full price of the appointment.

I will always contact you to confirm your cancellation, so if for any reason I haven’t confirmed or rescheduled with you, please give me a call on 07575282555.

How many dogs do you walk at a time?

Dogs are walked either individually or in groups, with a maximum of 4 dogs per group. This enables me to make sure each dog gets every bit of attention they deserve and that I remain in control at all times.

It is important to me that each dog enjoys their walks, this is why I try to group dogs together based on their temperament and activity level. If for some reason, some dogs do not get along, they will be monitored and if necessary, switched to another group.

Do you let dogs off the lead?

Yes, only if an ‘Off the Lead Consent Form’ has been signed by the owner and if I believe the situation is safe enough to do so. Until a level of trust has been reached between myself and your dog, he/she will be kept on the lead.

How long are dog walking appointments?

I offer both 30 minute and 1 hour walks. This is excluding collection, travel and drop off times, meaning your dog will get to enjoy the full 30 min/ 1 hour on their walk.

Do you walk in bad weather?

Yes! I walk in sunshine, rain or snow. If the weather becomes so bad that it becomes a danger to the dogs, then I will use my initiative and cut the walk short. E.g. thunderstorms, overheating.

Do you work weekends?

Please contact to discuss in advance.

Does my dog need to be microchipped?

Yes, by law all dogs need to be microchipped.

Do I need to be at home for you to collect or drop off my dog?

Customers are generally happy to provide a key, but we could also make arrangements for me to collect your dog from the garden etc.

What security measures are in place?

If you choose to share a key with me, it will be kept separate from all personal information and will be stored in a locked box.

In the event of your key being lost or stolen, you will be notified immediately.

Your personal information will never be sold or discussed with any third parties, in accordance with the Data Protection Act.

Do you provide services for puppies?

Yes, I provide Puppy Care visits for those times when puppy will be left home alone. These visits include toilet breaks, clean ups, feeding and plenty of play time to burn off some energy. During these visits I can also work on basic training (sit, lay down, heel etc). Once fully vaccinated, I will be able to start introducing your pup to the fun filled group walks.

Do you walk bitches in season?

No, it is Woofs & Whistles policy to refuse a bitch when in season.

Do you care for unneatured/unspayed pets?

Each dog will be considered individually on temperament etc.

Woofs & Whistles reserves the right to refuse any dog.

Do you refuse any dog breeds?

I meet with all dogs prior to caring for them and assess them individually, not based on prejudice or reputation of breed. Any cases of aggression will be monitored and assessed.

Woofs & Whistles reserves the right to refuse any dog.

What’s included in a client consultation?

Before providing any pet care services, I will arrange an initial consultation in your home. This gives me the chance to understand your pet’s needs and requirements, to go through the necessary paperwork and to meet your pet(s) for the first time in a setting where they feel most comfortable.

If your consultation is regarding dog walking, I will take your dog for a short walk so I can observe how your dog behaves on the lead and if we could be a good match.

Which areas do you cover?

I cover Penistone, Oxspring, Thurgoland, Wortley, Green Moor, Crane Moor, Hood Green, Silkstone, Silkstone Common and Hoylandswaine.

If you live further afield there will be an additional fuel charge.

Why not fill out an enquiry form today to get the ball rolling?  I look forward to hearing from you.

Do you have insurance?

Yes, I am fully insured with Protectivity Insurance.

I am covered to walk 6 dogs at any one time, although I choose to limit the group walks to 4 dogs. This is to ensure each dog’s safety comes first and they each get the attention they deserve. My certificate of insurance is available for viewing upon request.

Have you had a DBS check?
Yes, my certificate is available for viewing upon request.
How do I book?

To request a booking, you can get in contact via any of the methods listed below:

–   You can fill out the enquiry form on the Contact page

–   Email adele@woofsandwhistles.co.uk

–   Call on 07575282555

–   Contact me via my Facebook page, @WoofsandWhistlesPetServices

Please try to give as much notice as possible and I will do my best to accommodate you and your pet(s).

How do I pay?

Payments can be made by cash or Bacs transfer, to be payed in advance, either at the time of booking or within a week prior to appointment.

How do I cancel my appointment?

Dog Walking, Home Visits and Puppy Care.
Woofs & Whistles shall require 24 hours’ notice to reschedule or cancel the appointment. Upon failure to provide 24 hours’ notice, you will be charged the full price of the appointment.

Pet Sitting.
Woofs & Whistles shall require 7 days’ notice to reschedule or cancel the Pet Sitting appointment. Upon failure to provide 7 days’ notice, you will be charged the full price of the appointment.

I will always contact you to confirm your cancellation, so if for any reason I haven’t confirmed or rescheduled with you, please give me a call on 07575282555.

How many dogs do you walk at a time?

Dogs are walked in groups with a maximum of 4 dogs per group. This enables me to make sure each dog gets every bit of attention they deserve and that I remain in control at all times.

It is important to me that each dog enjoys their walks, this is why I try to group dogs together based on their temperament and activity level. If for some reason, some dogs do not get along, they will be monitored and if necessary, switched to another group.

Do you let dogs off the lead?

Yes, only if an ‘Off the Lead Consent Form’ has been signed by the owner and if I believe the situation is safe enough to do so. Until a level of trust has been reached between myself and your dog, he/she will be kept on the lead.

How long are dog walking appointments?

I offer both 30 minute and 1 hour walks. This is excluding collection, travel and drop off times, meaning your dog will get to enjoy the full 30 min/ 1 hour on their walk.

Do you walk in bad weather?

Yes! I walk in sunshine, rain or snow. If the weather becomes so bad that it becomes a danger to the dogs, then I will use my initiative and cut the walk short. E.g. thunderstorms, overheating.

Do you work weekends?

Please contact to discuss in advance.

Does my dog need to be microchipped?

Yes, by law all dogs need to be microchipped.

Do I need to be at home for you to collect or drop off my dog?

Customers are generally happy to provide a key, but we could also make arrangements for me to collect your dog from the garden etc.

What security measures are in place?

If you choose to share a key with me, it will be kept separate from all personal information and will be stored in a locked box.

In the event of your key being lost or stolen, you will be notified immediately.

Your personal information will never be sold or discussed with any third parties, in accordance with the Data Protection Act.

Do you provide services for puppies?

Yes, I provide Puppy Care visits for those times when puppy will be left home alone. These visits include toilet breaks, clean ups, feeding and plenty of play time to burn off some energy. During these visits I can also work on basic training (sit, lay down, heel etc). Once fully vaccinated, I will be able to start introducing your pup to the fun filled group walks.

Do you walk bitches in season?

No, it is Woofs & Whistles policy to refuse a bitch when in season.

Do you care for unneatured/unspayed pets?

Each dog will be considered individually on temperament etc.

Woofs & Whistles reserves the right to refuse any dog.

Do you refuse any dog breeds?

I meet with all dogs prior to caring for them and assess them individually, not based on prejudice or reputation of breed. Any cases of aggression will be monitored and assessed.

Woofs & Whistles reserves the right to refuse any dog.